Services

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Always at service of our customers.

Choosing RETINÆ technologies also means being able to rely on a prompt and meticulous after- sales service and highly qualified technical support. Technical support is also provided remotely, with significant time and cost savings for our customers.

The systems installed in our customers’ lines are always up to date thanks to dedicated support programs. Various levels of secure remote connection enable us to meet any company’s needs.

The services available for our products are:

ASSISTANCE

  • On-site and remote assistance with guaranteed response
  • In-person or remote technical training
  • Priority upgrade and assistance contracts

DOCUMENTATION

  • Drafting of qualification protocols
  • Documentation updates

INSTALLATION

  • Installations and validation tests
  • Turnkey vision systems revamping
  • Customised solutions with R&D activities in our laboratory
  • Original spare parts